STUDIO POLICIES

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    • Credits may be purchased online or at the studio.

    • Each package has been assigned an expiration window. Please check before purchasing. Class packages will not be extended.

    • All purchases are non-transferrable and non-refundable.

    • Purchases may be made using cash or Visa, MasterCard, American Express and Discover. Personal checks not accepted.

    • Class credits may be used at all locations unless specified (promotional packages may be studio-specific).

    • Our 12-hour cancellation policy applies to all classes, Community classes included. Cancellations within the 12-hour window are charged fully.

    • Gift cards are available, please inquire

    • Classes may be cancelled by the studio if fewer than 3 participants are registered

    • Classes and teachers are subject to change without notice

    • Please check the mindbody scheduler for the most updated schedule in case of weather and any other cancellations. View our weather policy below.

  • Our studio has a 12-hour late cancellation policy. Any classes missed or cancelled within 12 hours of class will be charged a full class credit (monthly members will be charged a $10 fee). Exceptions will be made to our policy in emergency and delicate situations. We completely understand that life happens and it is not always possible to follow through on every commitment made! There are no hard feelings for a cancellation or a miss, we simply must maintain the integrity of our policy.

    Cancellation window for workshops and events is 24 hours.

  • We are happy to welcome Class Pass Users to our studios. Please understand that we must honor the needs of the studio by maintaining these simple policies:

    • You must be registered for the class you are taking, through the app so that payment is secured prior to taking class

    • We do limit Class Pass user registration in our classes; if registration is not available to you through your app, we welcome you to register through our site.

    • If your Class Pass registration has not been completed prior to the start of class, we will require payment at the studio. (if you reach out to Class Pass after class and you are able to register for the appropriate class, you may email us for a refund of your studio purchase.)

    • We cannot waive cancellations under any circumstances.

    • Our free childcare service is not available to classpass users.

    • Thank you for understanding, we look forward to your registration!

    • Any client who registers for a waitlist spot in class will be considered AUTOMATICALLY CONFIRMED once added to class.

    • When you are added to class from the waitlist your registration will show "from waitlist - unconfirmed" THIS MEANS YOU GOT INTO CLASS! Unfortunately we do not have control over the confusing wording, but now you know!

    • You also receive an email from us when you have been added to class. This email will now read that you have been added from the waitlist and your spot has been guaranteed.

    • Please be mindful if you are on a waitlist and your plans change, you will be responsible to remove yourself from the waitlist should you no longer want your spot.

  • Our cancellation policy does apply for our Community Classes. Cancellations within the 12-hour cancellation window result in a $10 fee (not $5). This charge will happen without prompting of the client on or around 24 hours from the missed class. Our system emails each client when a late cancellation has been made which serves as a reminder that the account will be charged. We appreciate your understanding as we maintain the integrity of our cancellation policy and make a positive impact within our community.

  • Rain: We do our best to consistently run our scheduled outdoor classes. We do not cancel for sprinkles or overcast skies. In the event of heavy rain or thunderstorms, we will cancel class at least one hour before class start time.

    Snow: As a business operating in New England, we are committed to opening our doors through all types of weather. We do not cancel at the first sight of snow, and hope that you won't either.

    The safety of our clients and our team is of the utmost importance to us. We will closely follow the forecast and road reports to make cancellation decisions with safety in mind.

    In the event that classes must be canceled for safety, we will do so with as much advance notice as possible. We will notify our clients through the following avenues:

    1. The class will appear as CANCELED in MINDBODY - always check!

    2. An auto-generated email will be sent through mindbdody when we cancel the class. Be sure you are opted in for emails.

    When the studio cancels a class that had registered participants, the class credit will ALWAYS be replaced to the client's account!

    If you were registered for a class that was canceled, your class credit is automatically returned to your account.

    If we are open, our cancellation policy remains in effect. As our policy states, we will make exceptions to our policy in emergency and delicate situations. Please plan to give yourself extra time for shoveling, safe driving and traffic in snow or bad weather. We cannot make exceptions to our policy every time it snows. This is New England, after all.

    • The studio is open 10 minutes prior to class start time.

    • We provide all necessary fitness/yoga equipment. You are welcome to bring your own.

    • Socks/other barre footwear are not required in our studios

    • Clean, indoor sneakers are required for all cardio classes, please no outdoor shoes.

    • Masks are not required in our studios

    • Please inform your instructor if you have any injuries, medical conditions or are pregnant/newly postpartum before each class.

    • First-time clients, please arrive ten minutes early for introduction.

    • Please arrive to class on time; your space may be given to walk-in or wait-listed clients if you are not present at the start of class.

    • Water is available for $1, cash only.

    • Please silence cell phones and leave tucked away.

    • Fitness classes are offered in 55-minute and 45-minute formats. Please stay for the duration of the class. Our closing stretching sequence is relaxing and restorative for your body; please take advantage of this time and allow others to enjoy it.

    • Yoga classes are 45 minutes, 60 minutes, 75 minutes or 90 minutes. Please do not leave during Savasana.

    • Chewing gum is not permitted in class.

    • Classpass users please see below.

    • Please be mindful of the energy you bring into the studio.

  • We are a community-driven organization for all levels and all people. There is no place for racism, bigotry, inequality, or discrimination at The Energy Barre.